Trumpia is always striving to provide our users with the most technologically advanced software and service possible. In this vein, we wanted to cover a few big changes in our industry: Toll-Free Texting numbers and 10-DLC (Local Numbers).
Toll-free Texting is a messaging service that businesses can use to send text messages to their opted-in subscribers. Toll-free numbers can have a prefix of 800, 888, 877, 866, 855, 844, or 833. These numbers can be assigned to your account first but need to be verified before any traffic is allowed to go through them reliably.
On the other hand, 10DLCs are local long code numbers that have been provisioned by carriers to send A2P messages. Verification needs to be done prior to them being assigned to your accounts.
Below are the answers to the most frequently asked questions we have been asked by our customers.
General
Are Toll-Free Numbers available for texting?
Toll-free numbers for texting are available for free!
Are 10-DLCs available for texting?
10-DLCs are available for texting. These cost a minimal fee to verify and use.
Are Short Codes also available for texting?
Yes, Dedicated Short Codes are also available. However, since these are the premium standard to send mass messages with the greatest messages per second throughput, there is a significant cost associated with verifying and using these codes.
Verification
How long does it take to verify a Toll-Free Number?
As long as you provide all the required information for verification, we have seen Toll-Free Numbers being verified as fast as 5 business days. On average, these requests can take up between 7 to 20 business days.
How long does it take to verify a 10-DLC number?
These numbers need to be pre-verified before being assigned to your account. Please contact the support team to request a 10-DLC number. For verification, as long as you provide all the required information, we have seen 10-DLC Numbers being verified as fast as 15 business days. On average, these requests can take up between 20 to 30 business days.
How long does it take to verify a Dedicated Short Code?
Similar to 10-DLCs, these numbers need to be pre-verified before being assigned to your account. Please contact the support team to start this process. For verification, these take the longest because they go through the verification directly with the carriers. On average, the verification for Dedicated Short Codes takes about 4 to 12 weeks, depending on the campaign use case and proof of opt-in consent.
System Capabilities
In the control panel, is there a way to find who our sales rep is?
No, but we can help you find your Account Manager if you call or text us at 1-888-707-3030. You can also email us at support@trumpia.com.
Is there any way to tell if your short code is shared or dedicated?
There is no place in the platform where you can see this information. If you are unsure, please contact your Account Manager or call/ text us at 1-888-707-3030. You can also email us at support@trumpia.com.
Will I be able to run Text-to-Win Campaigns with my toll-free number?
With Trumpia, all toll-free numbers will be dedicated to a single user and will be able to run text-to-win contests.
Will alcohol & firearms advertising still be restricted on Toll-Free numbers?
Yes. Messaging content is controlled by the TCPA and CTIA on any code, and does not depend on the number you are using.
Calling
What’s the expected SMS throughput on toll-free numbers?
Toll-free numbers have been provisioned for high throughput, reaching speeds up to 150 messages per second.
What happens if someone calls a Toll-Free number we don’t have a voice account for?
At this time, the caller will receive a message that the number is not available for voice. In the future, we will be adding call forwarding capabilities to these numbers.
Pricing
Will we have a monthly phone bill for adding the toll-free line?
You have two options for provisioning a toll-free number with Trumpia.
You can text-enable a toll-free number that you already have through another provider. In this case, you will have to continue paying the other provider for their voice services, but will pay nothing to Trumpia to add the line to our service.
Trumpia can also provide you with a text-enabled toll-free number for free. However, at this time, you will not be able to use it for voice calls. We are working to remedy this in a future update.
Are there any pass-through fee that clients ought to know?
There are no pass-through fees for a toll free number to our customers.
Migration Process
We already sent a migration out to our subscribers (as instructed). Will Trumpia send another migration message?
Trumpia will only send another migration notification if you change your number again.
Can we check to see if a certain number is available before picking a number?
Yes! In our system, you can type between 4 to 7 numbers, and you will be given a list of options containing those numbers.
If you have your own toll free number, how difficult is it to use it in Trumpia for Texting?
The process is very simple. We simply need you to contact your Trumpia account manager or support team, answer a few questions about your use case, and provide proof of ownership of the number.
Is it possible to claim the toll-free number in advance, and then start using it later in the year?
Yes! If you want, you can claim your toll-free number now so you get the number you want, and wait to activate it.
Can I have both a toll-free number and 10-DLC active at the same time?
No. Only one number may be active at a time.
If we create a Toll-Free number now, will that affect our ability to create a local 10DLC number?
No. You can switch to a toll-free number now, and then switch once again to a local 10DLC number later on. However, this will require some planning and may not be in your best interest, as subscribers may get confused if you change your number too often.
How long will it be until 10DLC are available?
They are available now!
How do I switch to a Toll-Free number?
To replace your shared short code with a Toll-Free number, please follow these steps:
Once signed in, hover over “Account” and click “Account Settings”
Scroll down and click on “Long Code Setup”
Click the “Provision” button
The next step is to choose the Toll-Free number you wish to use. Enter up to 4 digits that you would like to be included in your Toll-Free number and click search
Select the Toll-Free number you would like to use
Click “Provision”
The provisioning process takes about 1-2 minutes to complete. If you refresh the page, the long code section should list out the Toll-Free number you just provisioned and its status.
Once complete, scroll up to the “User Information” section and click on the “Edit Info and Password” button.
If your long code has been provisioned, there will be a change button next your old short code in the “Short Code” section. Click the “Change” button, select your Toll-Free number, and click “Continue”.
Resellers
Can resellers assign different toll-free numbers to our clients?
Yes. In fact, each client is required to have their own number moving forward.
We are a reseller account. Can we have multiple Toll-Free numbers under a single account?
Yes! Toll-free numbers cannot be shared, so each account you sell to will need their own dedicated number.
Will Trumpia provide an email template, spelling out all the changes/benefits that resellers can rebrand and send to existing client base?
Yes! Depending on when you are reading this, you may already have the template we provided in your inbox. If not, please contact support, and we can send it to you right away.
API
Will there be an API plan that has no monthly fee with toll-free numbers?
API only plans will be $2 per month for toll-free phone number hosting.
If we are an API user, will we have to update our program code to accommodate for the toll-free number?No. You will not be required to make any changes to your existing code.
Looking for a texting provider that can help you switch to Toll-Free? Talk to one of our experts today!
