
It’s no surprise that the COVID pandemic changed the work landscape. And in the last few years, text messaging for employee communication has become an invaluable tool. These internal-use text messages have proven to be very efficient not only among remote workers (and those transitioning to back-to-office or hybrid models), but also for many deskless workers who can’t access email communications right away.
Disregarding the industry, using text messages to communicate with employees is also beneficial among team members working in separated locations and even in different time zones. SMS can replace newsletters, Slack, internal emails and similar intermediaries and provide a cheaper, more efficient solution. This is like that for a very simple reason: everybody nowadays carries a cellphone; whether it is their own or provided by the company.
3 Good Uses of Text Messaging for Employee Communication
1. HR Updates
The good thing about using text messaging in HR is that you can engage workers of all levels. From trainees to seniors, and even the ones who are good prospects but not employees yet!
Example: with text message automation for recruiting, you can send:
- Changes on your company’s policy to all team members
- Updates on company’s benefits to your entry-mid level employees
- Follow ups for those still in the hiring process.
One of the benefits Trumpia offers in regards to SMS messages for internal communication and HR is that you can set them so employees can opt in and out. So for example, applicants can opt in to receive alerts when they apply for a new position.

2. Answering Employees Questions with Landline Texting
The main advantage of landline text messaging for HR is that your employees have both texting and calling as alternatives to contact you using the same business number. Depending on the level of urgency, employees will use either one or the other option. With Landline texting, you can also store both sent and received messages and retrieve it in future similar queries.
3. Company-wide Announcements
In the first example, we mentioned how SMS automation can help in sending announcements to all employees, in all levels. But how can you make sure that information was received and read? The answer is Click-through tracking. As its name indicates, this capability allows you to track whether or not your team members opened your newest announcement.
So for example, let’s say you want to announce a Corporate event. Some days before, you can have invites set to be resent to those who haven’t clicked your original message. The same day of the event, those who did click and confirm can receive reminders on specific details (hours, address, etc.). And even after the event you can get valuable feedback through automated polls.
Get The Most Out of Text Messaging for Employee Communication
If you’ve found any of these ideas (or all of them!) valuable, we have good news for you. Trumpia can help you accomplish tasks like these and many more, without you or your team members needing to learn coding. Our intelligent SMS software is intuitive and easy to use. We also provide a wide variety of additional features that will make your SMS automation journey easier and more fruitful.
If you liked this article and want to learn more about employee text messaging, click here!