Using SMS for customer service is a smart move because both customer service and SMS marketing have a similar nature: to provide the best quality in the shortest amount of time. One of the main challenges at the moment of using text messaging for customer service is how to come up with the right, most efficient message to use. That’s why we want to share these SMS templates for customer service and introduce you to some Trumpia advantages that can make your life much easier.
One of those advantages is that Trumpia’s automated texting software includes an AI text message generator. This feature allows you to create up to three different versions of any text message that you need, in any style; including SMS for customer service. You can have these messages generated in a few steps, edit as needed, and save them as drafts to use as many times as you want.
These drafts can also be included in automated text message workflows that allow you to send multiple different messages in different stages, depending on what actions your subscribers take. Trumpia covers all levels of automation; from simple reminders to complex, robust workflows in which you can branch down diverging paths based on how contacts respond or whether or not they take certain actions.
If this sounds good to you, you can try Trumpia for free for 14 days and get all these benefits and many more. You can also call or text 1-888-707-3030 to clarify any questions you may have. If you still want to take a look at some good SMS templates for customer service, keep on reading!
SMS Templates for Customer Service
Opt-In Confirmations
Hello [subscriber’s name]! [company name] would like to send you SMS messages about your order status. Please reply Yes to receive SMS order updates.
Hi, [subscriber’s name]! Thank you for opting into our SMS messages! If you want to stop receiving text messages from us, send [keyword] to [phone number].
Order Status Updates
Hi [subscriber’s name]! Your order [order #] at [company name] for [product] is confirmed! You’ll receive an update when it’s been dispatched.
Hello, [subscriber’s name]. We have issued a refund for [services/product]. For more information visit [URL] or reply to this text. Thank you, [company name]
Pick-Up Notifications
Hi [subscriber’s name], Your order of [item name] has arrived! Please visit our store located at [address], so we can provide you with contactless pickup. Our operating hours are [time] to [time], [week day] through [week day].
Hello [subscriber’s name]! Your delivery pick-up is at [time] at [address]. For more information call or text [phone number]
Troubleshooting
We’re so sorry to know that your experience with [issue] was not good for you. We’d love to provide a solution for you. Please give us [time frame] to investigate this further.
Hi [subscriber’s name]! We understand that you’re having some issues with [product]. Please reply to this message with a photo of it and explain what’s going on so we can help you further.
Missing Information
Hi [subscriber’s name], please finish filling out your profile with [company name]. We need your [information] by [date] or we will have to [consequence]. Please reply to this text if you have any questions.
[subscriber’s name], your subscription is set to renew on [date]. However, we noticed that your payment method has expired. Please update it or call us at [phone number]
The Trumpia Advantage in SMS for Customer Service
Trumpia strives to provide the best SMS platform for customer service. First, our automated workflows carry out repetitive tasks for you, and can help you do things like send out confirmation or troubleshooting text messages. Our platform features drag-and-drop functionalities that make it easy for you to customize workflows to send your messages in seconds.
Trumpia is also a multichannel platform that features a variety of messaging channels; like SMS, email, and MMS picture messaging. That allows you to reach your subscribers in any way possible, as you can cater your messages to each subscribers’ needs. You can easily do that by using Smart Targeting; a feature that allows you to send relevant messages with no need of manual work.
Are you ready to use Trumpia? Then call or text 1-888-707-3030.
