Texting: better communication for better customer service.
Nearly two-thirds of customers would prefer texting over calling when communicating with customer service. That’s because texting saves time, and customers don’t have to wait on hold. Especially in the hospitality industry where service is king, this strong preference clearly demonstrates why texting has become a necessary channel. Use texting to send reminders, promotions, and surveys, as well as for employee communications, even during critical situations.
Download the guide to see how you can leverage text messaging to provide a higher level of customer service to your guests.
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