No great product is truly complete without great service.
Unlike other SMS gateway providers, we don’t view support as an afterthought. We pride ourselves on our professionalism, depth of knowledge, 365-day support and 15-minute response time during business hours.
You won’t be left alone to figure out a new system, just to send a text message. As soon as you sign up with Trumpia, we assign you an expert to take you through our interface, show you the tools and how to send text messages, and answer any questions.
Our training doesn’t stop after the initial onboarding phase.
Available to the Mid-Enterprise Plan and up, priority support ensures that your support tickets are responded to first. We also provide support on holidays.
Our campaign consulting team will strategize with all enterprise plan customers to get the most out of our advanced features. Our team of experts knows what works and what doesn’t, and will put that knowledge to work to help you achieve the positive ROI and goals you seek.
For our Custom Enterprise Plan users, we offer the following premium services:
Before a dedicated short code can be used, it must first be approved by the U.S Short Code Administration and wireless carriers. We can complete the necessary steps for you, as well as test it regularly once approved. To spare you the associated costs and headaches. We also offer Express Provisioning for those who need their short code right away.