Discover the Utility of Trumpia
Whether it is something as small as a brief service outage or something as big as a downed powerline, utility companies know the importance of communicating with their customers. That is why more and more utility companies are adopting text messaging to notify customers of upcoming service appointments or keep them informed about developing critical situations. Trumpia is a multi-channel solution that provides a powerful way to communicate with your customers and employees, which allows you to cut costs and provide better service across the board.
Send messages to a your customer base to inform them of outages
and updates about new service offers.
Send and receive texts via the phone number your business already
uses, allowing you to streamline how you talk to your customers.
Allow potential customers to ask questions, report problems,
and get more information about your pricing packages at their
convenience. Update your customers about service appointments
and ask follow up questions.
Use the same software to communicate with your field crew,
reducing the dependency on two-way radios and ensuring
that they show up to service appointments on time.
Text messaging has a 750% higher response rate than email,
allowing you to get more responses from your customers.
When you send your survey via text, you’ll get more responses
about how your service can be improved.
Reduce the number of missed appointments by sending
text reminders to your customers.
Sort customers into different distribution groups, so you can send
them more personalized messages and promotions. Create different
customer lists by plans, so you can choose to upsell to a specific
group or alert a certain area of new services offerings.
Streamline your day-to-day operations by letting our software do the
heavy lifting. During an outage, set up an automated response center to
answer customer questions. When a customer texts to ask for a status
update, our system would send them a text with a link to your outage map.
Determine which features and data each team member, department,
and location is allowed to access. For example, allow each city’s office
to only message people who live in their area.
Only display the data and features the user is granted access to.
This ensures compliance and cuts down on mistakes, confusion,
and training time.
Save time sending common messages, and keep a consistent brand
image with messaging templates.
We offer full REST, HTTP, and SMTP APIs, so you can incorporate
our features into your existing application. Our industry leading speed
of 300 messages a second will get your messages out blazing fast.
Trumpia keeps your data secure and offers business continuity
by using redundant data centers, backup servers, and multiple
paths to wireless carriers.
Our strategic consultants help you plan your campaigns to maximize ROI
and advise you on how to be in compliance with federal regulations.
While SMS is the fastest channel to communicate with your customers, the best strategy
to amplify your messages is to use it in conjunction with other popular communication channels
(i.e., email, voice, and mobile app). This allows you to increase your chances of reaching your target
audience and keeping your customers informed.
SMS / MMS