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Adding Subscribers and Sending a Message

The first step in integrating messaging into your system is to create a distribution list, which is referred to simply as a "list" in the API, and then develop ways for subscribers to be automatically added to your subscription database.

A list itself is a powerful tool for grouping subscriptions for a purpose. For example, you can group some subscriptions into one list for general marketing promotions and news, and create another list with a select number of those same subscriptions for more exclusive information. Or, for internal communications, separate lists can be created for various departments and teams.

A couple of ways you can organically add new subscriptions is by creating an online sign-up page (OSP) or a mobile keyword, which enables people to directly opt-in to your database. If you have an existing customer management system, you can develop a link between your database and ours that can keep contact details synced. You can also create multiple subscriptions at once with the PUT Subscription API call. Note that you must abide by industry regulations and have the expressed consent of your subscribers to be sent messages through our API.

In the case of an OSP, people can directly submit their contact information, like name, mobile number, and email address, via a web form to receive text-message notifications or email newsletters. Once a person has successfully filled out your OSP, your system could create a new subscription for that person in our database with the PUT Subscription call by providing that person's contact info. The subscriber's newly created subscription ID can be sent to you as a push notification, which you can design to automatically trigger an automated welcome message to be sent to the subscriber through the PUT Message call.

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Mobile Keyword

A mobile keyword can act in the same way by automatically adding subscribers when they text in your mobile keyword to your assigned short code number. To create a keyword, use the PUT Keyword call. However, the only personal information that is collected by default is the subscription's mobile phone number. To gather other subscription information, you can set up Inbound Messaging where the subscriber can send a text to another keyword with their personal information, which is then pushed to the Receiving URL you have designated in My Account for push notifications. From that point, you should develop a way to process and format that information to update that subscription's data in our system through the POST Subscription call.

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Messaging

Now that you've implemented ways to add subscriptions, you can now focus on sending messages to them. Messages can be sent with the PUT Message call to individual subscriptions or lists via any combination of supported channels: SMS or MMS message, or email. Mail merge can be integrated to include the first and/or last name of subscriptions, and the message can be scheduled to go out immediately or at a later date and time.

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Register SNS Account and Publication

Our REST API also allows you to register an SNS account and publish a post to multiple social networking platforms, including Facebook and Twitter, simultaneously. A Facebook account, Facebook page, or Twitter account can be registered in your SNS account list with the PUT SNS Account call. A post can be published immediately or scheduled for a specific date and time using the PUT Publication call. Other parameters can also be set, such as privacy level and shared media for Facebook posts (e.g., links, images, or videos).

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Checking Status of Resources

For every API resource, you can retrieve the content and results of your API requests. Here are the GET calls for the create calls mentioned above.

  • GET List - Lookup basic information, like list IDs and names, of existing distribution lists, or lookup detailed information of a specific distribution list.
  • GET Subscription - Lookup the IDs of existing subscriptions in batches of 100, or lookup detailed information of a subscription.
  • GET Keyword - Lookup general information about your mobile keywords, including ID, name, and short code, or more detailed information, like auto-response message, for an individual keyword.
  • GET Message - Retrieve the statistics of a successfully processed message, including the total numbers of target recipients, delivered and failed messages.
  • GET Publication - Retrieve the summary results of a PUT Publication request, including the total number of status updates submitted, the number of successful updates, and the number of failed updates.

You can also check the general status of a request with the GET Status Report call. All you need to provide is the request ID that is returned in the relevant request response.

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