Frequently Asked Questions (FAQ)

How do I check my credit usage?
To check credit usage:
  1. 1. On the navigation bar, hover over Account > Credit History.
  2. 2. This shows your credit usage, the description, credit balance and date.
To get international credits:
  1. 1. On the navigation tab, go to Account > Purchase Credits.
  2. 2. Scroll down to International Message Credits.
  3. 3. Select from the options in International Message Credits.
  4. 4. Choose a payment method and accept terms of service.
  5. 5. Click on Purchase Text Credits found on the bottom right of the page.
No, unlike our competitors, we do not lock you into a contract.

In other words, you may cancel your account with Trumpia at any time. However, we do offer substantial discounts for those who are interested in prepaying for 6 to 12 months.

Please contact us if you would like to cancel your account: +1 888-707-3030.
To cancel your account:
  1. 1. On the navigation bar, hover over Account > Account Settings.
  2. 2. On the bottom left hand side of the page, click on Cancel My Account.
  3. 3. Follow the prompts and cancel your account.
To purchase more credits:
  1. 1. On the navigation bar, go to Account > Purchase Credits.
  2. 2. This will open a Purchase Credits page.
  3. 3. Select which credit bucket you want to purchase.
  4. 4. Scroll down to Choose a Payment Method and Accept Terms of Service.
  5. 5. Select the payment method you prefer and check the Terms of Service checkbox.
  6. 6. Click on Purchase Text Credits. This will open a Purchase Confirmation window.
  7. 7. Click on Proceed to Secure Payment Page.
  8. 8. Fill out all necessary credit card or PayPal information.
To check the short code that your subscribers have to text to:
  1. 1. On the navigation bar, go to Account > Account Settings.
  2. 2. Under the User Information section, you will see the short code number.
This short code is the number your subscribers will text the message or keyword to.
You can make a past due payment by following these steps:
  1. 1. Log in to your account.
  2. 2. Hover over Account.
  3. 3. Select Make Payment.
To get an API Key, you need to fill out an API Certification form.

To access this form:
  1. 1. On the navigation bar, click on Collect > Add/Import Contacts.
  2. 2. Next, choose which type of messages you are sending to your contacts.
  3. 3. Click on Request on the bottom right.
  4. 4. On the final page, make sure to mark Yes on ACCESS TO API.
  5. 5. Next, click on Print Certification on the bottom right.
  6. 6. This will open an Import Certification window.
  7. 7. Scroll down to the very bottom of the page and click Print.


Once the form has been filled and signed, you can upload it back into our platform:
  1. 1. On the navigation bar, click on Collect > Add/Import Contacts.
  2. 2. Next, choose which type of messages you are sending to your contacts.
  3. 3. Click on Request on the bottom right.
  4. 4. Click on Upload Certification.
  5. 5. On Select File(s) to Upload, you can attach the completed and signed form.
  6. 6. Click on Submit.
It takes up to four hours for our Audit team to look at your form.

Once your form is approved, you can find your API Key under the Account tab and you can click on API Settings. On the API Settings page, you will have the API Key available for you.
You can add a Facebook and Twitter account by following the steps below.
  1. 1. Hover over the Account tab.
  2. 2. Select Account Settings.
  3. 3. Scroll down and select Social Networking Accounts.
  4. 4. Select Connect a new Facebook Account or Connect a new Twitter Account.
  5. 5. A popup will appear asking for your login credentials and for your permission.