Text messaging has revolutionized communication in the same way the telephone or emails did in previous generations. It’s immediate (98 percent of texts are read within three minutes) and attention-grabbing (texts have a 98 percent open rate). It’s also operated through the one device that never leaves our sides, our phones (91 percent keep their phones within arm’s reach 24/7). Use a texting communication service to attract higher attendance at your events, garner more volunteers and donations, and send mass alerts about urgent situations. And the best part? None of these messages will ever be sent to the “junk” folder.
Use short codes to send mass alerts about:
Changes to your company policy.
Send and receive texts through the customer service number you already operate and advertise. Use landline texting so you can:
Automatically record all communication threads so they can be referenced later.
Handle multiple customer service conversations at the same time.
Use landline texting or a long code number to send one-to-one text messages for:
Order shipment and delivery.
The average adult checks their phones over 110 times a day! Send your reminders via text to ensure your appointment stays top of mind for:
Field services, installations, and deliveries.
Service phone calls.
Texting has a 750% higher response rate than email, so polls sent through text will get a lot more responses. Use text surveys to:
Gain feedback on your customer service.
Improve your product.
Create templates for common messages and answers to save time and energy for:
Automation saves your employees time by eliminating manual messaging tasks.
Smart Targeting: Instantly segment your customers into separate distribution lists and send messages that are most relevant to them.
Auto Campaigns: Create conditions that when met, trigger preset messages. For example, schedule a reminder to be sent a week before a sale ends to those who expressed interest.
Integrate all communication channels (SMS, MMS, email, social media, and voice) into a single platform to increase your chances of reaching who you want.
Send an email, which can contain detailed information, then draw the customer’s attention to it with a text.
Use voice calls for those who never check their emails or texts.
Integrate our capabilities directly into your application by using our API. Highlights include:
High throughput rates with a shared short code.
Our software is built to handle the needs of large enterprises, giving them tools to enforce corporate standards, organize processes, and increase security.
User Management: Use access controls to determine which features and data each user is allowed to access.
Sub-Account: Keep data separate for each location or department.
SMS / MMS