Nobody wants to be put on hold, especially when they are frustrated and looking for answers from a customer service department. In fact, over 33% of people hang up immediately when put on hold, and 81% find it frustrating to be tied up on the phone or computer, waiting for customer service help. Conversely, 64% of customers said they prefer texting over any other form of communication for customer service.
Use short codes to send mass alerts about:
Changes to your company policy.
Send and receive texts through the customer service number you already operate and advertise. Use landline texting so you can:
Automatically record all communication threads so they can be referenced later.
Handle multiple customer service conversations at the same time.
Use landline texting or a long code number to send one-to-one text messages for:
Order shipment and delivery.
The average adult checks their phones over 110 times a day! Send your reminders via text to ensure your appointment stays top of mind for:
Field services, installations, and deliveries.
Service phone calls.
Texting has a 750% higher response rate than email, so polls sent through text will get a lot more responses. Use text surveys to:
Gain feedback on your customer service.
Improve your product.
Create templates for common messages and answers to save time and energy for:
Automation saves your employees time by eliminating manual messaging tasks.
Smart Targeting: Instantly segment your customers into separate distribution lists and send messages that are most relevant to them.
Auto Campaigns: Create conditions that when met, trigger preset messages. For example, schedule a reminder to be sent a week before a sale ends to those who expressed interest.
Integrate all communication channels (SMS, MMS, email, social media, and voice) into a single platform to increase your chances of reaching who you want.
Send an email, which can contain detailed information, then draw the customer’s attention to it with a text.
Use voice calls for those who never check their emails or texts.
Integrate our capabilities directly into your application by using our API. Highlights include:
High throughput rates with a shared short code.
Our software is built to handle the needs of large enterprises, giving them tools to enforce corporate standards, organize processes, and increase security.
User Management: Use access controls to determine which features and data each user is allowed to access.
Sub-Account: Keep data separate for each location or department.
SMS / MMS